Yes! We would never dream of testing on animals and our full range of skincare products are vegan friendly.
Do your products comply with EU regulations?
Yes. All our products are regulated at European level to ensure the highest level of consumer safety.
When will my order be shipped?
All orders are shipped the following working day. We use Royal Mail 1st Class. We have found this to be a reliable service and therefore you should receive your order the following day after dispatch. The order does not need to be signed for.
What happens if I'm not in to receive my order?
Royal mail will most likely leave a note informing you this has been taken to your local depot ready for you to collect. If your order is very late and you have not received notification of this, please get in touch and we will look into this for you.
Do you ship outside of the UK?
Yes. However, we do need to pass this cost on to the customer. We can assure you, you only pay what we pay. The cost of shipping internationally depends on where in the world we are sending it to and will be calculated at checkout. We will always use a fully trackable and reliable service. You will be notified of the tracking information once the order has been dispatched.
How do I organise a return or an exchange?
Should you need to exchange or return your order, please email us on the following: firstname.lastname@example.org For full details please look at our shipping & returns page.
Can I buy The Other Saint products in retail stores?
At present we sell exclusively online. Should our products become available in retail stores we will let you guys know. Why not subscribe to our mailing list to be the first to find out when and where the other saint is stocked near you. If you are a retailer/barber/salon and you're interested in stocking our range of skincare products, please feel free to get in touch: email@example.com
Do any of your products have a sun protection factor?
Yes! We sell an SPF 30 Protective Moisturiser
. Sun damage is one of the biggest causes of premature skin ageing, so we recommend using our SPF 30 Protective Moisturiser if you spend a lot of time outdoors!
Is your packaging eco friendly?
Yes! All our packaging is eco friendly including the jars, which are biodegradable!
Should I do a patch test?
Yes - we recommend always doing a patch test at least 24hrs before as an allergy can develop even if you have used the product before. Apply the product to a clean area of skin that you can comfortable leave alone for 24 hours. We suggest the crook of your elbow.