SHIPPING & RETURNS

UK SHIPPING IS FREE.

We offer a free standard shipping service. We endeavour to process your order within 2 working days. Your items will be delivered via Royal Mail Tracked 48hrs. There is also an additional option to pay a little extra to have your order shipped Royal Mail Tracked 24hrs.

 

INTERNATIONAL 

We are temporarily no longer shipping internationally. This is due to current Customs and VAT restraints owing to the new Brexit deal. 

We are working on these new guidelines and as soon as we can, we will ship internationally again, ensuring that all of our International customers can once again look forward to healthy looking skin.

 

We will always use a fully trackable and reliable service. You will be notified of the tracking information once the order has been dispatched.

We are a proud British Brand, and we try very hard to ensure the quality of our product is at the highest level. However, if you are not completely happy with your purchase, please return it to us and we will happily offer you a refund or an exchange.

 

HOW DO I RETURN AN ITEM?

Please contact hello@theothersaint.com and request a Returns Form within 14 days of receiving your order. We will also supply you with the returns address. Please fill out the Returns Form and include it in your returned order. All items must be returned within 14 days of receiving the Returns Form. Returned products should be carefully packaged and returned in their original jars/packaging to ensure a full refund or exchange.  All returns must be sent using secure methods. We do not accept liability for missing/lost returned orders.

 

REFUNDS

Refunds will be made back to the original payment method, please note, this can take up to 10 days of receiving the returned items. International shipping costs are not refundable unless products have been returned for faulty reasons. 

 

EXCHANGES

Please specify your exchange on your Returns Form. Exchanges will be dispatched upon receipt of the returned items.

 

Thank you.